I own product strategy for agentic AI – deciding what AI can be trusted with, how it behaves in production, and where useful automation ends and the expensive kind begins. I took Davis CoPilot from concept to general availability, then led its evolution into Dynatrace Intelligence: from a generative-AI chatbot into a thinking partner backed by agents that investigate, diagnose, and act on observability data with decreasing human intervention. I’m responsible for incremental delivery across three engineering teams, and the work spans strategy, licensing, customers, and public speaking – including Dynatrace’s annual Perform conference in Las Vegas.

On the AppEngine team, which owns Dynatrace’s core platform. I led global Platform Search and in-product education, designed the Guided Interaction framework for inline help, and started the work that became Dynatrace Intelligence. Presented at Dynatrace Innovate EMEA 2023 in Barcelona.

My first PM role, moving from UX into product. I owned self-service support across the platform – relaunched the Support Center, replaced the enterprise search vendor, built and launched SeaOtter (internal URL redirection), and co-founded the Dynatrace Style Council for product-copy consistency.

My shift from designing physical products to digital ones. I led SCOUT – a support-centre redesign organised around user intentions rather than content categories – and introduced Content Design as a discipline in the department.